Shipping policy
Still Standing Patio products are handcrafted, and many of our concrete products are made to order.
Processing Time
Most orders ship within 7–14 business days unless a different processing time is stated on the product page.
Processing time may include manufacturing, curing, finishing, inspection, and packaging.
Shipping/transit time begins after your order has been completed and handed to the carrier.
Shipping Costs
Shipping costs are displayed during checkout before your purchase is completed.
Because many Still Standing Patio products are large and heavy, shipping charges can vary depending on the product, package size, weight, number of packages, and delivery destination.
Delivery
Delivery times depend on the shipping carrier and destination. Tracking information will be provided when available after your order ships.
Carrier transit estimates are not guaranteed, and delays caused by weather, carrier disruptions, or other circumstances outside our control may occur.
Large and Heavy Products
Some Still Standing Patio products are designed to ship in multiple packages because of their size and weight.
When an order requires multiple packages, each package may have its own tracking number.
Any applicable shipping charges will be displayed before your purchase is completed.
Damaged Orders
If your order arrives damaged, please contact us at contact@stillstandingpatio.com as soon as possible.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- A photo of the shipping label
Please keep the product and original packaging while we review the damage.
We will work with you to provide an appropriate replacement or refund when applicable.
Questions
For questions about shipping, please contact:
contact@stillstandingpatio.com